Our numbers speak volumes
Our Clients
Bringing tailored value & support to your healthcare business
Our experienced and expert team provide outstanding Healthcare IT support across Australia. We cover all aspects of Healthcare IT including, data security, IT strategy, consultancy, maintenance, service desk & field-based support, backup and recovery, along with strategic partnerships with some of Australia’s largest suppliers of Healthcare IT equipment.
As experts in Healthcare IT support and consultancy, we deliver best-in-class service. In fact, we are widely acclaimed by our clients as the best in our field, we dedicate ourselves to being one of the most knowledgeable, responsive, and forward-thinking managed providers of healthcare IT support in Australia.
Once you enlist our services, we spend time getting to know your clinic, as well as its processes, people, and values, as a result, we are best positioned to support you, your clinic and ultimately your patient goals, therefore we do not enlist the cookie-cutter approach, each of our services is customised to your healthcare business.
Our approach to working with clients is a partnership, and we will work as a key part of your workforce, as a result, we can help your clinic achieve its technological goals, quickly and efficiently.
At the core of everything we do is a drive to facilitate success for your clinic, because of this, we go the extra mile to support you and your team, in fact, we have some amazing success stories of small and multisite medical operations, their success demonstrates how important an aligned and engaged our solely focused healthcare IT support company can be, not simply adding a service but bringing years of experience and value to your operation.
How we support your healthcare IT
Our clients are all completely different something we really understand, how we give them support is always depending on their needs. Much of what we do can be performed remotely which means it can usually get done quicker by our experienced in-house technicians. We are always available to talk directly on the phone and happy to chat, we also have a team of road tech champions for those difficult challenges.
“91% of site visits in 2020 were due to printer jams, of all the complex issues you face, it never seemed the one you would assume”.
Remote Support
Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply access our agent on the assigned PC or server and resolve the issues while you sit back and have a coffee.
- Instant response
- Minimise downtime
- Cost & time effective
Phone Support
Traditional tech support is still very popular with many of our clients. Call at any time and speak to your engineer. There will be an engineer assigned to you and any assigned tickets to your issue, you won’t have to explain the problem repeatedly to different people.
- 1300 calls (Never pay to chat)
- Get to know your technicians
- Expert knowledge at all times
On-site Support
With a team of field-based technicians, we are happy to make on-site visits to our clients. Although most problems can now be solved remotely, there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!
- Swift response from mobile technicians
- Hardware health check
- On-site training if required
“Thanks for all the efforts by IT4GP with our data conversion from Medtech to Best Medical Director. Very Professional & Prompt!”
“With a pathway laid out by IT4Dental we was able to make the right choice in regards to hardware”
“Acquiring practices from a network of failed clinics was a huge battle, the guys at IT4GP stepped up to offer a solution that simply worked.”
As a growing network of clinical practices our focus on growth and recruitment left us little time to devote to maintaining and manage the IT aspect of our network.
IT4GP stood in around 6 years ago and have continued to grow with our group of practices, they have some of the best reporting tools and some of the fastest response time of any company we deal with, as we grow we know we are in the hands of true medical IT professionals, with 100% confidence we get the right advice with the right equipment, and without a doubt the right support.
IT4GP simply go the extra mile, when we started the vaccination roll out in March 2021 we required an almost instant IT set up specific to the COVID-19 requirements, the technicians worked day and night to make sure we was ready to hit the ground running, and our patients will forever “Unknowingly” be grateful these guys made it happen.
Jessica Ridgeway – CEO Epic Health
As a growing network of clinical practices our focus on growth and recruitment left us little time to devote to maintaining and manage the IT aspect of our network.
IT4GP stood in around 6 years ago and have continued to grow with our group of practices, they have some of the best reporting tools and some of the fastest response time of any company we deal with, as we grow we know we are in the hands of true medical IT professionals, with 100% confidence we get the right advice with the right equipment, and without a doubt the right support.
IT4GP simply go the extra mile, when we started the vaccination roll out in March 2021 we required an almost instant IT set up specific to the COVID-19 requirements, the technicians worked day and night to make sure we was ready to hit the ground running, and our patients will forever “Unknowingly” be grateful these guys made it happen.
Jessica Ridgeway – CEO Epic Health
