Add your business to ZipLeaf for free!
 Australia Business Directory
THE LINK BETWEEN HAPPY EMPLOYEES AND HAPPY CUSTOMERS

By Dynamic Business Outsourcing Solutions

THE LINK BETWEEN HAPPY EMPLOYEES AND HAPPY CUSTOMERS

01/10/2020 The secret’s been revealed about thriving businesses, and that mostly revolves with efforts in keeping the clients happy. But, did you know that happy employees play a crucial role in maintaining a customer’s happiness too?
For businesses, the most important people are no other than their customers. Without them, there is no source of revenue and the business will most likely fail. But, do you also honour the argument for other companies that employees should come first?
Business 101: Customer is KingOn a case to case basis, there are businesses who can sustain their processes without hiring employees. Say, for example, websites that run on auto-pilot or have evergreen content where employees are not needed to maintain the page. Thus, giving their sole attention to no one but the customers.
No matter how large or small a business is, customers are still those who drive a company to success. Truth be told, customers have never been more powerful than they are these days. They can now give instant feedback on review sites and social media platforms which is where most people rely on nowadays. Meanwhile, paying attention to what your customers have to say can definitely leave a positive impact on your business. That is also why providing good customer service is critical to any kind of business.
However, getting customers is not the only goal for businesses. Nurturing the relationship with each one of them to make last long, as well as attracting new ones is the best win-win situation. But how do you nurture a business to customer relationship?
Here are a few tips on how to build long-term relationships with your customers:

  • Engage them.
  • Allow them to experience your brand.
  • Understand their relationship with your brand.
  • Explore their social media influence.
  • Provide value.
  • Make them feel special.
  • Respond to every concern.

Why Companies Should Keep their Employees HappyWhen you talk about businesses that are fueled by employees, you are pointing at companies who have direct contact with customers. And while it should be a pre-requisite to keep both their customers and employees satisfied, some still doesn’t know its impact on their business.
Employees make a company functioning with their skills and ideas. They are those who keep the business moving. In industries like outsourcing and offshore staffing, employees are as important as clients and they should also be well-taken care of.
Ultimately, an employee’s attitude also reflects on their productivity and quality of work. To make sure that they are still happy with their work, here are the things that you should do:
  • Promote a good work-life balance.
  • Make them a part of the bigger picture.
  • Take time to know your employees personally.
  • Celebrate their wins and achievements.
  • Provide benefits and rewards.
  • Appreciate their extra efforts.
  • Trust your employees.
  • Set clear goals.
  • Recognise their progress.

In this competitive market where finding good and highly-skilled employees are hard, learn to appreciate your high-performing talents. Recent research on HR outsourcing and employee engagement has produced pieces of evidence that link the satisfaction of employees to their productivity. It highlighted the huge difference that happy employees bring in any organisation and on themselves.
Happy employees = happy customersNaturally, when employees are happy and satisfied, they become eager to do more. Going the extra mile is second nature as they strive hard to achieve the company’s shared goals. They are able to produce greater and more innovative ideas that can satisfy the customers. In the end, it will create a ripple effect. So when the company owners take care of their employee’s welfare, in return, they will take care of the business.
Now, if you want to be a happy employee that is encouraged and supported, then browse on our career opportunities today and be a part of DBOS!

About This Author

Dynamic Business Outsourcing Solutions

Dynamic Business Outsourcing Solutions

DBOS is a fast-growing Australian-owned premium offshore staffing (BPO) service provider that ensures strategic outsourcing in a cost-efficient way. Guided by our core values: Excellence, Ingenuity, Integrity, and Heart, DBOS is committed to delivering outsourcing solutions to meet your business' ne…

Read More »

More Articles From This Author

THINGS TO REMEMBER WHEN CHOOSING A BACK-OFFICE OUTSOURCING PROVIDER

THINGS TO REMEMBER WHEN CHOOSING A BACK-OFFICE OUTSOURCING PROVIDER

01/16/2020 To remain at the top of this competitive world of outsourcing, there are two highly important things to always remember: to keep nurturing the relationship between you and your outsourcing provider and to find the right people for your outsourced team.Now, we already know that the business process o... Read More »

3 TRENDS RESHAPING THE GLOBAL OUTSOURCING INDUSTRY IN 2020

3 TRENDS RESHAPING THE GLOBAL OUTSOURCING INDUSTRY IN 2020

01/16/2020 Similar to recent years, the global outsourcing industry remains thriving amidst the unpreventable dangers of automation. It is said that 2020 is the year where change will be very much visible compared to the past few years.Companies that want to stay ahead of their game needs to be ready for the n... Read More »

SOCIAL MEDIA MARKETING TRENDS TO FOLLOW IN 2020

SOCIAL MEDIA MARKETING TRENDS TO FOLLOW IN 2020

01/16/2020 Social media in today’s generation is not a trend that could easily be outgrown, and in the future too. Instead, it has become a crucial part of every people’s daily life and their routines, especially with most professionals. Businesses take advantage of this as social media began to introduce... Read More »

KICK-ASS CUSTOMER SERVICE TIPS THAT WILL SUPPORT YOUR BUSINESS IN 2020

KICK-ASS CUSTOMER SERVICE TIPS THAT WILL SUPPORT YOUR BUSINESS IN 2020

01/10/2020 Providing high-quality customer service will continue to be a significant trend in 2020. Businesses that don’t pay attention to poor customer service will, later on, struggle in maintaining their reputation. Now, here are some kick-ass customer service tips and examples to help your business flour... Read More »

5 TIPS TO HELP IMPROVE EMPLOYEE PERFORMANCE REVIEWS

5 TIPS TO HELP IMPROVE EMPLOYEE PERFORMANCE REVIEWS

01/10/2020 Employee performance reviews are a vital part of helping the staff create a clearer goal for themselves which also serves as motivation to do better. While it is done differently from every organisation, the goal of boosting employee performance remains as the main priority.Meanwhile, more than just... Read More »

PHILIPPINES AS THE CALL CENTER CAPITAL OF THE WORLD

PHILIPPINES AS THE CALL CENTER CAPITAL OF THE WORLD

01/10/2020 Globally recognised as the ‘call center capital’, the Philippines continuously impress business people from all around the world. According to some potential clients, the Filipinos are highly admired for their remarkable talents, personality, and character.On the other hand, it is no secret that... Read More »

CAREER BOOSTING RESOLUTIONS FOR PROFESSIONAL GROWTH IN 2020

CAREER BOOSTING RESOLUTIONS FOR PROFESSIONAL GROWTH IN 2020

01/10/2020 Traditionally, people around the world write their resolutions before the start of a new year. Because it is believed that the start of the New Year breeds a good opportunity for you to set new plans. On the other hand, many people still find it intimidating to write resolutions for the fear of not... Read More »

7 STEPS HOW THE PERFECT MANAGER DELEGATE TASKS

7 STEPS HOW THE PERFECT MANAGER DELEGATE TASKS

01/10/2020 A manager wears many hats. They are most known to handle all the planning, organising, leading, controlling, and execution of everything in their scope of work. Their role is very crucial to any kind of organisation and at most times, success relies on their hands.Now, not many people acknowledge th... Read More »

5 ADVANTAGES OF OFFSHORE STAFFING PROVIDERS WITH MULTIPLE OFFICES

5 ADVANTAGES OF OFFSHORE STAFFING PROVIDERS WITH MULTIPLE OFFICES

12/19/2019 One to two offshore providers are being introduced to the public almost every single day. Hence, the growing competition in the offshoring industry. But despite all those, the market remains advantageous for companies with years of experience in the field rather than the newly established ones.Gener... Read More »

DIGITAL MARKETING TRENDS IN 2020

DIGITAL MARKETING TRENDS IN 2020

12/18/2019 For a digital marketer, always staying on top of the digital marketing trends is the goal. However, the challenge to keep up with the rapidly changing needs of digitally connected customers has no definite end. One good way to succeed in digital marketing – be forward-thinking. On the other h... Read More »